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How to Send Your Unit in for Service: Step-by-Step Guide

Summary: This article provides instructions on how to send your unit in for service, including necessary steps and contact information.

Sending Your Unit in for Service

If you are experiencing issues with your unit and believe it requires servicing, follow these steps to initiate the process:

Step-by-Step Instructions

  1. Contact Technical Services: Contact our Technical Services team by phone or email to describe the issue with your unit. They will assess your situation and advise on next steps.

  2. Obtain a Return Authorization Number: Before sending your unit, you will need a Return Authorization (RA) number. This number is essential for tracking your service request. The Technical Services team will provide your RA number after evaluating your situation. Do not ship your unit without this number.

  3. Prepare Your Unit for Shipping:

    • Ensure that the unit is securely packaged to prevent damage during transit.
    • If applicable, include any accessories or components that may assist in diagnosing the issue.

  4. Shipping Address: Send your unit to the following address:

    Sneed Coding Solutions
    Attn: RA# [Your RA Number]
22315 Gosling Rd.
Spring, TX 77389

  5. Include a Description of the Issue: Include a printed note with your unit describing the issue in detail — when it occurs, how often, and any error messages or symptoms observed. This helps our technicians diagnose and resolve the problem faster.

  6. Check Warranty Status: If your unit is still under warranty, repairs may be covered at no cost. Confirm your warranty status with the Technical Services team when you first contact them in Step 1. If your unit is out of warranty, the team will provide a cost estimate before any repairs are made.

Typical Turnaround Time

Once your unit arrives and is checked in, the typical turnaround time for service is three days or less. Once the assessment is complete, you will be contacted with a diagnosis and your available resolution options. Note that shipping transit time to and from the service center is not included in the three-day estimate.

Conclusion

Sending your unit in for service is a straightforward process that involves contacting technical services, obtaining a Return Authorization number, and shipping your unit to the designated address. Ensure that you provide a clear description of the issue to facilitate a quick resolution. If you have any further questions or need assistance, do not hesitate to reach out to our technical services team.