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How to Send Your Unit in for Service: Step-by-Step Guide

Summary: This article provides instructions on how to send your unit in for service, including necessary steps and contact information.

Sending Your Unit in for Service

If you are experiencing issues with your unit and believe it requires servicing, follow these steps to initiate the process:

Step-by-Step Instructions

  1. Contact Technical Services: Reach out to our technical services team to discuss the issue you are facing with your unit. You can do this via email or phone.

  2. Obtain a Return Authorization Number: Before sending your unit, you will need a Return Authorization (RA) number. This number is essential for tracking your service request. The technical services team will provide you with this number after assessing your situation.

  3. Prepare Your Unit for Shipping:

    • Ensure that the unit is securely packaged to prevent damage during transit.
    • If applicable, include any accessories or components that may assist in diagnosing the issue.

  4. Shipping Address: Send your unit to the following address:

    Sneed Coding Solutions
    Attn: RA# [Your RA Number]
22315 Gosling Rd.
Spring, TX 77389

  5. Include a Description of the Issue: Along with your unit, include a note detailing the problems you have encountered. This information will help our technicians diagnose the issue more efficiently.

  6. Check Warranty Status: If your unit is still under warranty, repairs may be covered at no cost. Confirm your warranty status with the technical services team when you contact them.

Typical Turnaround Time

Once your unit arrives and is checked in, the typical turnaround time for service is three days or less. You will be notified of the prognosis and resolution options once the assessment is complete.

Conclusion

Sending your unit in for service is a straightforward process that involves contacting technical services, obtaining a Return Authorization number, and shipping your unit to the designated address. Ensure that you provide a clear description of the issue to facilitate a quick resolution. If you have any further questions or need assistance, do not hesitate to reach out to our technical services team.