---
title: FAQs – SNEED-JET Products | Help Desk
description: Guidance and resources to answer frequently asked questions about SNEED-JET products.
---

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2. [FAQs – SNEED-JET Products](https://help.sneedcoding.com/faqs-sneed-jet-products)

# FAQs – SNEED-JET Products

 Guidance and resources to answer frequently asked questions about SNEED-JET products.

- [Can My Printer Print While Plugged In?](https://help.sneedcoding.com/can-my-printer-print-while-plugged-in)

## ❓ General FAQs

- [How Do I Contact Technical Support?](https://help.sneedcoding.com/contact-technical-support)
- [Can I Send In Materials For Testing?](https://help.sneedcoding.com/print-sample-testing)
- [Can I Use A Mouse With The Printer Screen?](https://help.sneedcoding.com/can-i-use-a-mouse-with-my-printer)

## 🖋 Ink Cartridges

- [Preventing Print Rubbing Off When Using a Labeler: Causes and Solutions](https://help.sneedcoding.com/preventing-print-rubbing-off-when-using-a-labeler-causes-and-solutions)
- [Best Ink Cartridge for Printing on Aluminum Cans](https://help.sneedcoding.com/best-ink-cartridge-for-printing-on-aluminum-cans)
- [How long does an ink cartridge last?](https://help.sneedcoding.com/how-long-does-an-ink-cartridge-last)
- [What is the difference between the JS10 and the JS12 black inks?](https://help.sneedcoding.com/js10-and-js12-black-inks)
- [What is the difference between the ST-300 and the ST-301 black inks?](https://help.sneedcoding.com/st-300-and-st-301-black-inks)
- [How Permanent Is The Ink On Different Surfaces?](https://help.sneedcoding.com/is-the-ink-permanent-or-indelible)

See less ▼

## 🖐 Handheld Printers

- [What’s The Difference Between The Meenjet M6 And M7 Handheld Printers?](https://help.sneedcoding.com/meenjet-m6-vs-meenjet-m7-handheld-printers)
- [What’s The Difference Between The SNEED-JET Titan T6 And T7 Handheld Printers?](https://help.sneedcoding.com/what-is-the-difference-between-the-sneed-jet-t6-and-the-t7-handheld-printers)
- [Can Handheld Printers Print On Curved Surfaces?](https://help.sneedcoding.com/can-the-handheld-printers-print-on-round-or-curved-surfaces)

## ⭐ 30-Day Performance Guarantee

- [Can I Order A Demo Unit Before Purchasing?](https://help.sneedcoding.com/30-day-performance-guarantee)
- [What is your return policy for printers? What if the printer doesn't work for us?](https://help.sneedcoding.com/return-policy-for-printers)
- [How Do I Request A Return Authorization (RMA)?](https://help.sneedcoding.com/return-authorization)

## 🛠 Common Uses

- [Which Printer Is Best For Coding On Cans?](https://help.sneedcoding.com/what-is-the-best-printer-for-can-coding)
- [Do the printers work on metal?](https://help.sneedcoding.com/do-the-printers-work-on-metal)
- [Do the printers work on plastic?](https://help.sneedcoding.com/do-the-printers-work-on-plastic)
- [Do the printers work on glass?](https://help.sneedcoding.com/do-the-printers-work-on-glass)

## 🛒 Orders & Shipping

- [Estimated Delivery Times For Canada](https://help.sneedcoding.com/estimated-delivery-times-for-canada)
- [Can I Request Expedited Shipping For My Order?](https://help.sneedcoding.com/expedited-overnight-shipping)
- [How do I place an order?](https://help.sneedcoding.com/how-do-i-place-an-order)

## 🆘 Technical Support

- [How Do I Send In My Printer For Repair?](https://help.sneedcoding.com/repair-request)

- [SNEED-JET Cartridges](https://help.sneedcoding.com/sneed-jet-cartridges#main-content)

    - [📂 Documents](https://help.sneedcoding.com/sneed-jet-cartridges#documents)
    - [Titan & Freedom Cartridge Cleaning](https://help.sneedcoding.com/sneed-jet-cartridges#titan-freedom-cartridge-cleaning)
    - [👉 Cartridge Care & Maintenance (ST-320 White / ST-340 Yellow)](https://help.sneedcoding.com/sneed-jet-cartridges#cartridge-care-maintenance-st-320-white-st-340-yellow)
    - [Infinity Cartridge Cleaning](https://help.sneedcoding.com/sneed-jet-cartridges#infinity-cartridge-cleaning)
- [SNEED-JET Titan T6 Handheld Printer](https://help.sneedcoding.com/sneed-jet-titan-t6-handheld-printer#main-content)

    - [📂 Documents and Manuals](https://help.sneedcoding.com/sneed-jet-titan-t6-handheld-printer#documents-and-manuals)
    - [🛠️Getting Started / Quick Setup](https://help.sneedcoding.com/sneed-jet-titan-t6-handheld-printer#️getting-started-quick-setup)
    - [🖥️ User Interface & Settings](https://help.sneedcoding.com/sneed-jet-titan-t6-handheld-printer#️-user-interface-settings)
    - [✏️Creating and Editing Print Messages](https://help.sneedcoding.com/sneed-jet-titan-t6-handheld-printer#️creating-and-editing-print-messages)
- [SNEED-JET T7 Handheld Printer](https://help.sneedcoding.com/sneed-jet-t7-handheld-printer#main-content)

    - [📂 Documents and Manuals](https://help.sneedcoding.com/sneed-jet-t7-handheld-printer#documents-and-manuals)
- [SNEED-JET Titan T9 Handheld Printer](https://help.sneedcoding.com/sneed-jet-titan-t9-handheld-printer#main-content)

    - [📂 Documents and Manuals](https://help.sneedcoding.com/sneed-jet-titan-t9-handheld-printer#documents-and-manuals)
    - [🛠️Getting Started / Quick Setup](https://help.sneedcoding.com/sneed-jet-titan-t9-handheld-printer#️getting-started-quick-setup)
    - [🖥️ User Interface & Settings](https://help.sneedcoding.com/sneed-jet-titan-t9-handheld-printer#️-user-interface-settings)
    - [✏️Creating and Editing Print Messages](https://help.sneedcoding.com/sneed-jet-titan-t9-handheld-printer#️creating-and-editing-print-messages)
- [SNEED-JET Freedom Handheld Inkjet Printer](https://help.sneedcoding.com/sneed-jet-freedom-handheld-inkjet-printer#main-content)

    - [📂 Documents and Manuals](https://help.sneedcoding.com/sneed-jet-freedom-handheld-inkjet-printer#documents-and-manuals)
    - [🛠 Getting Started / Quick Setup](https://help.sneedcoding.com/sneed-jet-freedom-handheld-inkjet-printer#getting-started-quick-setup)
    - [🖥 User Interface & Settings](https://help.sneedcoding.com/sneed-jet-freedom-handheld-inkjet-printer#user-interface-settings)
    - [✏️ Creating and Editing Print Messages](https://help.sneedcoding.com/sneed-jet-freedom-handheld-inkjet-printer#️-creating-and-editing-print-messages)
- [SNEED-JET XL Handheld Inkjet Printer](https://help.sneedcoding.com/sneed-jet-xl-handheld-inkjet-printer#main-content)

    - [📝 Documents & Manuals](https://help.sneedcoding.com/sneed-jet-xl-handheld-inkjet-printer#documents-manuals)
    - [⚙️ Setup & Installation](https://help.sneedcoding.com/sneed-jet-xl-handheld-inkjet-printer#️-setup-installation)
    - [✏️ Creating & Programming Messages](https://help.sneedcoding.com/sneed-jet-xl-handheld-inkjet-printer#️-creating-programming-messages)
- [SNEED-JET Titan Inkjet Printers](https://help.sneedcoding.com/sneed-jet-titan-inkjet-printers#main-content)

    - [📂 Documents and Manuals](https://help.sneedcoding.com/sneed-jet-titan-inkjet-printers#documents-and-manuals)
    - [🛠️ Initial Setup and Configuration](https://help.sneedcoding.com/sneed-jet-titan-inkjet-printers#️-initial-setup-and-configuration)
    - [🎛️ Main Screen Navigation and Settings](https://help.sneedcoding.com/sneed-jet-titan-inkjet-printers#️-main-screen-navigation-and-settings)
    - [✏️ Creating and Editing Print Messages](https://help.sneedcoding.com/sneed-jet-titan-inkjet-printers#️-creating-and-editing-print-messages)
    - [🛠️ Installation and Maintenance Videos](https://help.sneedcoding.com/sneed-jet-titan-inkjet-printers#️-installation-and-maintenance-videos)
    - [🧪 Instructional Videos (Version 2.2.13 and Older)](https://help.sneedcoding.com/sneed-jet-titan-inkjet-printers#instructional-videos-version-2-2-13-and-older)
    - [📦 Package Contents](https://help.sneedcoding.com/sneed-jet-titan-inkjet-printers#package-contents)
    - [📞 Technical Support](https://help.sneedcoding.com/sneed-jet-titan-inkjet-printers#technical-support)
- [SNEED-JET Freedom Inkjet Printers](https://help.sneedcoding.com/sneed-jet-freedom-inkjet-printers#main-content)

    - [⚠️ Notice: If you bought a SNEED-JET Freedom printer after Dec 2023, follow the link inside.](https://help.sneedcoding.com/sneed-jet-freedom-inkjet-printers#️-notice-if-you-bought-a-sneed-jet-freedom-printer-after-dec-2023-follow-the-link-inside)
    - [📂 Documents and Manuals](https://help.sneedcoding.com/sneed-jet-freedom-inkjet-printers#documents-and-manuals)
    - [Legacy videos](https://help.sneedcoding.com/sneed-jet-freedom-inkjet-printers#legacy-videos)
- [SNEED-JET Infinity Inkjet Printers](https://help.sneedcoding.com/sneed-jet-infinity-inkjet-printers#main-content)

    - [📝 Documents & Manuals](https://help.sneedcoding.com/sneed-jet-infinity-inkjet-printers#documents-manuals)
    - [💻 Software & Connectivity](https://help.sneedcoding.com/sneed-jet-infinity-inkjet-printers#software-connectivity)
    - [⚙️ Installation & Setup](https://help.sneedcoding.com/sneed-jet-infinity-inkjet-printers#️-installation-setup)
    - [🖨️ Message Creation & Editing](https://help.sneedcoding.com/sneed-jet-infinity-inkjet-printers#️-message-creation-editing)
- [SNEED-JET Titan T6 Auto Printer](https://help.sneedcoding.com/sneed-jet-titan-t6-auto-printer#main-content)

    - [📝 Documents & Manuals](https://help.sneedcoding.com/sneed-jet-titan-t6-auto-printer#documents-manuals)
    - [⚙️ Hardware Setup](https://help.sneedcoding.com/sneed-jet-titan-t6-auto-printer#️-hardware-setup)
    - [🖥️ Printer Settings & Adjustments](https://help.sneedcoding.com/sneed-jet-titan-t6-auto-printer#️-printer-settings-adjustments)
    - [✏️ Creating & Programming Messages](https://help.sneedcoding.com/sneed-jet-titan-t6-auto-printer#️-creating-programming-messages)
- [SNEED-JET Freedom Auto Inkjet Printer](https://help.sneedcoding.com/sneed-jet-freedom-auto-inkjet-printer#main-content)

    - [\*\*Important\*\* If you have purchased a SNEED-JET Freedom series printer after December 2023](https://help.sneedcoding.com/sneed-jet-freedom-auto-inkjet-printer#important-if-you-have-purchased-a-sneed-jet-freedom-series-printer-after-december-2023)
    - [📦 Initial Setup & Operation](https://help.sneedcoding.com/sneed-jet-freedom-auto-inkjet-printer#initial-setup-operation)
    - [🖥 Main Screen & Settings](https://help.sneedcoding.com/sneed-jet-freedom-auto-inkjet-printer#main-screen-settings)
    - [✍️ Create & Edit Print Messages](https://help.sneedcoding.com/sneed-jet-freedom-auto-inkjet-printer#️-create-edit-print-messages)
- [SNEED-JET Titan Tabletop Printer](https://help.sneedcoding.com/sneed-jet-titan-tabletop-printer#main-content)

    - [Documents and Manuals](https://help.sneedcoding.com/sneed-jet-titan-tabletop-printer#documents-and-manuals)
- [FAQs – SNEED-JET Products](https://help.sneedcoding.com/faqs-sneed-jet-products#main-content)

    - [❓ General FAQs](https://help.sneedcoding.com/faqs-sneed-jet-products#general-faqs)
    - [🖋 Ink Cartridges](https://help.sneedcoding.com/faqs-sneed-jet-products#ink-cartridges)
    - [🖐 Handheld Printers](https://help.sneedcoding.com/faqs-sneed-jet-products#handheld-printers)
    - [⭐ 30-Day Performance Guarantee](https://help.sneedcoding.com/faqs-sneed-jet-products#30-day-performance-guarantee)
    - [🛠 Common Uses](https://help.sneedcoding.com/faqs-sneed-jet-products#common-uses)
    - [🛒 Orders & Shipping](https://help.sneedcoding.com/faqs-sneed-jet-products#orders-shipping)
    - [🆘 Technical Support](https://help.sneedcoding.com/faqs-sneed-jet-products#technical-support)
- [SNEED-JET Printer Accessories](https://help.sneedcoding.com/sneed-jet-printer-accessories#main-content)

    - [Printer Stand](https://help.sneedcoding.com/sneed-jet-printer-accessories#printer-stand)
    - [Handheld Printers](https://help.sneedcoding.com/sneed-jet-printer-accessories#handheld-printers)
- [SNEED-PACK Case Erectors](https://help.sneedcoding.com/sneed-pack-case-erectors#main-content)

    - [📑 Documents & Downloads](https://help.sneedcoding.com/sneed-pack-case-erectors#documents-downloads)
    - [⚙️ Setup & Operation](https://help.sneedcoding.com/sneed-pack-case-erectors#️-setup-operation)
- [SNEED-PACK Case Sealers](https://help.sneedcoding.com/sneed-pack-case-sealers#main-content)

    - [📑 Documents & Downloads](https://help.sneedcoding.com/sneed-pack-case-sealers#documents-downloads)
    - [⚙️ Setup & Operation](https://help.sneedcoding.com/sneed-pack-case-sealers#️-setup-operation)
    - [🎞 Tape Head & Maintenance](https://help.sneedcoding.com/sneed-pack-case-sealers#tape-head-maintenance)
- [SNEED-PACK Conveyors](https://help.sneedcoding.com/sneed-pack-conveyors#main-content)

    - [📑 Documents & Downloads](https://help.sneedcoding.com/sneed-pack-conveyors#documents-downloads)
    - [⚙️ Setup & Operation](https://help.sneedcoding.com/sneed-pack-conveyors#️-setup-operation)
- [SNEED-PACK Tape & Supplies](https://help.sneedcoding.com/sneed-pack-tape-supplies)
- [SNEED-PACK Automatic Label Applicators](https://help.sneedcoding.com/sneed-pack-automatic-label-applicators#main-content)

    - [Downloads](https://help.sneedcoding.com/sneed-pack-automatic-label-applicators#downloads)
    - [Instructional videos](https://help.sneedcoding.com/sneed-pack-automatic-label-applicators#instructional-videos)
    - [SNEED-PACK Round Bottle Label Machine](https://help.sneedcoding.com/sneed-pack-automatic-label-applicators#sneed-pack-round-bottle-label-machine)
- [SNEED-PACK Manual Label Applicators](https://help.sneedcoding.com/sneed-pack-manual-label-applicators#main-content)

    - [Downloads](https://help.sneedcoding.com/sneed-pack-manual-label-applicators#downloads)
    - [Videos](https://help.sneedcoding.com/sneed-pack-manual-label-applicators#videos)
- [Meenjet MX1 Printer](https://help.sneedcoding.com/meenjet-mx1-printer#main-content)

    - [Downloads](https://help.sneedcoding.com/meenjet-mx1-printer#downloads)
    - [Initial Installation](https://help.sneedcoding.com/meenjet-mx1-printer#initial-installation)
    - [Main Screen & Settings](https://help.sneedcoding.com/meenjet-mx1-printer#main-screen-settings)
    - [Create & Edit Print Messages](https://help.sneedcoding.com/meenjet-mx1-printer#create-edit-print-messages)
- [Meenjet MX2 Printer](https://help.sneedcoding.com/meenjet-mx2-printer#main-content)

    - [Main Screen & Settings](https://help.sneedcoding.com/meenjet-mx2-printer#main-screen-settings)
    - [Create & Edit Print Messages](https://help.sneedcoding.com/meenjet-mx2-printer#create-edit-print-messages)
- [Meenjet MX4 Printer](https://help.sneedcoding.com/meenjet-mx4-printer#main-content)

    - [Initial Setup & Installation](https://help.sneedcoding.com/meenjet-mx4-printer#initial-setup-installation)
    - [Create & Edit Print Messages](https://help.sneedcoding.com/meenjet-mx4-printer#create-edit-print-messages)
- [Meenjet M6 Handheld Printer](https://help.sneedcoding.com/meenjet-m6-handheld-printer#main-content)

    - [Downloads](https://help.sneedcoding.com/meenjet-m6-handheld-printer#downloads)
    - [Create & Edit Print Messages](https://help.sneedcoding.com/meenjet-m6-handheld-printer#create-edit-print-messages)
    - [Main Screen & Settings](https://help.sneedcoding.com/meenjet-m6-handheld-printer#main-screen-settings)
    - [Operating the Printer](https://help.sneedcoding.com/meenjet-m6-handheld-printer#operating-the-printer)
- [Meenjet M6 Automatic Printer](https://help.sneedcoding.com/meenjet-m6-automatic-printer#main-content)

    - [Initial Setup & Installation](https://help.sneedcoding.com/meenjet-m6-automatic-printer#initial-setup-installation)
    - [Create & Edit Print Messages](https://help.sneedcoding.com/meenjet-m6-automatic-printer#create-edit-print-messages)
- [Handjet EBS Printers](https://help.sneedcoding.com/handjet-ebs-printers#main-content)

    - [Downloads](https://help.sneedcoding.com/handjet-ebs-printers#downloads)
    - [Cleaning Maintenance Procedure](https://help.sneedcoding.com/handjet-ebs-printers#cleaning-maintenance-procedure)
- [REINER jetStamp Printers](https://help.sneedcoding.com/reiner-jetstamp-printers#main-content)

    - [Downloads](https://help.sneedcoding.com/reiner-jetstamp-printers#downloads)
    - [Cartridge Care](https://help.sneedcoding.com/reiner-jetstamp-printers#cartridge-care)
    - [Create & Edit Print Messages](https://help.sneedcoding.com/reiner-jetstamp-printers#create-edit-print-messages)
- [Service and Support](https://help.sneedcoding.com/service-and-support)
- [SNEED-JET Inks](https://help.sneedcoding.com/sneed-jet-inks)

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